GSK is about more than medicines. Our trained staff members speak each day with people from across the US. Some call with insurance questions. Others want to know about their medicines.

Katie, Joel, Alice, and Allan are just a few of the GSK team members who take your calls and answer e-mails. They're all working toward the same goal: Helping people to get the medicines they need.

Katie: “We’re patients, mothers, fathers, and children.”
"I'm the ‘face' of GSK to callers. I think people should understand that we're patients, mothers, fathers, and children of older parents. We're people with compassion. When someone tells me they hurt, I hurt, too. I know what it's like to hear a scary diagnosis, for example. People can be vulnerable when they call us. They're afraid. People don't ask for the disease they have, or the medicine they need.

"Sometimes the most rewarding calls are from people who ask about paying for their medicines. I like to say, ‘You've called the right place. I'm here to help and there are many resources to help you…starting with our patient assistance programs.' When you can help them to apply for patient assistance, they can't believe it. There are resources for just about anyone—from drug discounts to programs for people who have no coverage at all.”

Joel: “I want people to feel like GSK is looking out for them.”
"I'm a GSK representative and I'm looking for ways to help people. Callers want someone to be there for them. I want to make them feel like GSK is looking out for them. I want them to feel comfortable. We're not a faceless corporation; we are here for you.

"We get some common questions, like on our patient assistance programs. That's probably the biggest number of calls we get. GSK has had programs in place for some time to help people. Callers want someone they can relate to on a one-to-one basis. Many expect they're going to deal with a huge company when they call. They're surprised to hear that there are people who care on the other end of the line.”

Alice: “It’s about quality of life.”
"I speak with doctor's offices as well as consumers, but I like talking to consumers best. I feel I'm providing a valuable service to callers. Most don't know we have assistance programs to help with medicines. My mother is over 80, and I know how I interact with her. That helps me to talk with our callers who are older. It makes me happy to know that I can give them information on programs that can help them.

"What I'm most proud of is knowing that I have information that can help change people's opinions about a drug company. They see that we really do care. We want to help people live longer lives and feel better. It's about quality of life.”